I’ve been thinking about writing a Massively Multiplayer Online RPG blog for, oh, years or so now. I’ve never quite felt comfortable starting one while I was working for Turbine or Vivox. Turbine, because I didn’t want to risk slipping into talking too much about what I was actually doing, and Vivox, because I wanted to be comfortable expressing opinions without making our customers potentially angry. In both cases I don’t think the waters would have been that hard to navigate, but better safe than sorry, right?
Also, I have a massive fear of being outed on the forums. We have community managers to take the heat when downtime runs long. It’s easier when customers think of us ops guys as a sort of faceless amoeba which cannot reasonably bear blame for anything.
So what changed? Well, first off, I’m unemployed. This means I have a certain amount of spare time and some of the previous worries have gone away. Obviously, I’ll still steer clear of anything covered by NDAs, for both practical and moral reasons, but it’s helpful knowing I’m not in any way likely to be seen as the voice of anyone but myself.
Second… you know, people do this. Scott Jennings blogs. Anthony Castoro blogs. Half of 38 Studios blogs. Eric Heimberg and Sandra Powers blog together — well, maybe that’s a bad example, I dunno if they’re ever going to be foolhardy enough to work in MMOs again. But you get the point; it’s OK to have personal opinions.
Third, there still aren’t many if any people blogging about MMO operations. Fertile ground! And hey, I have an ego on me: I think I can say useful and relevant things.
So there’s a topic for you. Massively Multiplayer Online Operations. I’m primarily interested in the gentle discipline of running the datacenters and all the myriad of details that surround that task, because that’s what I’ve done for the last fifteen years of my life. (Not always in gaming.) I take code and content from the developers, or the release managers, or QA, and I ensure that it winds up on the servers I chose, bought, and installed. After it goes live, I lie awake at night worrying about whether or not it’ll crash. If it does, my team and I bring the servers back up, gather data, and do what we can to help developers make sure it doesn’t happen again.
I also worry about a lot of other things, though. Any ops guy who thinks of the above as the sum total of his job isn’t any good. I do due diligence on other companies to help choose good vendors and good partners. I care about billing, business development, customer service (a lot). I hopefully help developers write server code that makes sense in our datacenter environment.
Maybe I just like having a peek into everything. But man, it makes my life easier when I do, so I’ll talk a bit about all that stuff.
I do not know much about game design, other than as a player. I have strong opinions there. They aren’t really informed, though, other than that I don’t tend to think that the devs are incompetent boobs who’re out to get players whenever possible. The evidence against that is too strong. Anyways, I won’t geek much about game design except where it overlaps with operations, which is here and there.
I was going to write a big fancy statement of intent, but come on. I’m a blogger. I’m going to write about the aspects of operating MMOs that interest me.
More about me: here. More about the job: future posts. Onward.
9 thoughts on “Welcome!”
Bryant, I can’t wait to read more. I hope you will write about the nasty part of Ops and massive games – predicting the unpredictable. how do you plan for unknowable user patterns?
Absolutely — it’s one of my favorite topics. Thanks for dropping by!
This is great, I’ve worked in IT for years from consulting to running data centers for ISPs. I’ve played MMOGs all the while and always wondered what went on at the backend. I almost left a job running a NOC to get into this stuff; still thinking about it. Should be interesting reading, thanks!
I recommend the traditional IT -> MMO career path — it worked for me! I’ll have to post about that at some point.
A co-worker of mine used to work with you. She pointed me here and I am very greatful! I am not working for an MMO but for a middleware company. I am in Dev Tech, kinda like MMO ops but not really..
I am enjoying the read. Thanks!
David — I know who you’re talking about. I’m glad you’re enjoying it!
Hey Bryant, good to see you’re talking about this stuff – after meeting you a couple months ago I was hoping to be able to continue these conversations.
Thanks! Back at you; that was a nice breakfast.
Welcome to the MMO blogger club. 😉
One post I’d love to see, if you don’t have it already, is what you consider to be “ops”. That tends to be one of those terms, like “producer”, that the industry seems not to have a very solid definition for.
Anyway, glad to see someone writing about that side of things. Looking forward to reading more interesting stuff here.